Customer Service Ambassdor (Contract)
Contractor
Core
Greet customers, manage the bank hall environment, divert queues, and refer customers to frontline sales staff to enhance customer experience and promote automated banking.
Role type
Customer Service Ambassador
Builds
High standards of professional and effective services in a bank hall
Domain
Banking / Customer Service
Deliverable
product features
Required skills
Customer service, queue management, problem analysis, crisis management, interpersonal skills, shift flexibility
Preferred skills
Diploma, 1+ years experience, Chinese/English/Putonghua proficiency
Technologies
Automated banking systems
Responsibilities
Greet and escort customers, manage bank hall environment and queues, refer customers to sales staff, promote automated banking, handle customer enquiries
Seniority
Junior, contract position