Treasures Customer Service Ambassador, Consumer Banking Group
Core
Handle counter banking transactions, manage account services, and promote financial products to customers in a leading Asian bank.
Role type
Senior IC customer service representative (banking teller)
Builds
Deposit/withdrawal transactions, account openings, and cross-sold banking products
Domain
Consumer banking
Required skills
cash handling, cheque processing, foreign exchange transactions, account opening procedures, KYC compliance, AML regulations, documentation management, customer service delivery
Preferred skills
sales referral, cross-selling, regulatory adherence
Technologies
banking core systems, filing systems
Responsibilities
Process cash, cheque, and foreign exchange deposits and withdrawals; manage current and savings account services; refer customers for regulated products; adhere to bank policies and regulatory requirements (HKMA, SFC)
Seniority
Mid-level, hands-on IC