PSP Service Agent (UAE National)
Core
Address customer needs, queries, and complaints for Tasheel Al Islami and Cash Online systems, handling cash receipt/payment/refund, account crediting/debitting, and transaction verification.
Role type
PSP Service Agent (Teller)
Builds
Cash transactions, payment channels, and banking products for customers
Domain
Banking / Financial Services
Required skills
Cash handling, account reconciliation, document verification, transaction processing, customer service, cross-selling, compliance adherence, queue management, currency exchange, traveler's cheque issuance, demand draft issuance, manager cheque issuance
Preferred skills
Higher Secondary education, formal training in banking
Technologies
Que-matic Productivity Report, Cash Register, Bank's Operations Procedures
Responsibilities
Verify serial numbers and transaction lists, reconcile cash balance with system reports, record and sign cash register activities, educate customers on PSP channels, monitor queue times, perform teller functions (TCs, DDs, currency exchange, MCs), cross-sell bank products (via careerplan.io/jobs/14-007-54-86D-psp-service-agent-uae-national-at-cbd)
Seniority
Entry-level, operational IC