Customer Service Officer
Core
Deliver quality customer services through counter transactions and champion one-stop personal banking services at branches.
Role type
Customer Service Officer (Banking)
Builds
Personal banking products and services
Domain
Financial Services / Banking
Deliverable
product features
Required skills
Counter transaction handling, customer needs identification, cross-selling, compliance adherence, anti-money laundering (AML) support, back-end branch operations support
Preferred skills
Previous bank counter servicing experience, result orientation, proactive attitude, eagerness to learn
Technologies
None stated
Responsibilities
Champion one-stop personal banking services at branches, Deliver quality customer services through counter transactions, Identify existing and prospective customers' needs of financial services, Grasp opportunities to cross-sell appropriately, Ensure compliance requirements are strictly observed and followed, Support back-end branch operations
Seniority
Entry to Mid-level