Global SAP SuccessFactors Support Analyst
Core
L2/L3 support contact for SAP SuccessFactors operations across Australia, Singapore, and New Zealand, managing incidents, service requests, and change requests.
Role type
Senior IC SAP SuccessFactors Support Analyst
Builds
Controlled functional and technical administration of SAP SuccessFactors for assigned regions
Domain
HR Technology / SAP SuccessFactors
Required skills
SAP SuccessFactors functional knowledge, SAP SuccessFactors technical configuration, Employee Central (Core HR, Time), Recruiting, Incident Management processes, Role-Based Permissions management, SAP SuccessFactors Check Tool, Performance & Goals, Recruiting templates, Story Reports, Microsoft Excel (pivot tables, data analysis)
Preferred skills
SAP SuccessFactors Onboarding 2.0, Learning, Compensation, SAP Business AI (Joule), Talent Intelligence Hub, skills-based talent processes
Technologies
SAP SuccessFactors, Microsoft Excel, MS Teams
Responsibilities
Triage and escalate tickets based on subject matter and complexity; Manage Role-Based Permissions framework ensuring data privacy and security; Perform configuration updates including business rules, workflows, alerts, picklists, and MDF objects; Monitor and remediate findings from SAP SuccessFactors Check Tool; Manage and maintain Performance & Goals and Recruiting templates; Run regular reports for regions; Measure and monitor service level targets; Maintain user FAQs and support documentation.
Seniority
Senior, hands-on IC
