Regional Business Process Specialist, Technical Development - Employee Health & Benefits
Core
Maintain documented processes and the technical development program for Employee Health & Benefits, ensuring course materials evolve to meet regional needs.
Role type
Business Process Specialist (Technical Development)
Builds
Regional technical training programs, implementation support, and adoption of line of business applications and tools.
Domain
Insurance, Employee Health & Benefits, Agency Management Systems
Deliverable
dashboards & analysis
Required skills
Subject matter expertise in agency management systems, compliance, and service delivery processes, Instructional and presentation skills, Ability to translate standardized training materials, Systems knowledge, Process documentation
Preferred skills
Experience with Applied Epic, Learning management systems (LMS), Digital training platforms
Responsibilities
Coordinate local line of business technical workgroups to develop hands-on content, Deliver regional technical training programs, Track training completion, Facilitate adoption of line of business applications and tools, Provide subject matter expertise and support to local line of business and agency management systems, Maintain documented processes and ensure course materials are updated
Seniority
Mid-level, hands-on IC