Global Head of Shareholder Services, MD - State Street Investment Management
Core
Global Head of Shareholder Services leading operational execution, strategic transformation, and technology evolution for shareholder services.
Role type
Senior IC strategy & operations leader
Builds
Global Shareholder Services operating model, COMPASS technology platform, AI/automation processes
Domain
Asset management, shareholder services, client operations
Required skills
Asset management operations, shareholder services, transfer agency, operational risk and controls, BAU operations, incident escalation, investigation, remediation, global operating model design, large-scale operational transformation, technology partnership, AI and automation, stakeholder management, team leadership
Preferred skills
MBA or equivalent advanced degree
Technologies
COMPASS, AI, automation
Responsibilities
Lead global Shareholder Services organization ensuring strong execution of BAU operations, Set strategic direction and design new global operating model, Partner with technology teams to define requirements for COMPASS platform, Drive adoption of AI and automation, Build and lead high-performing global team, Partner with senior stakeholders on strategic initiatives
Seniority
Senior, hands-on IC
