Customer Excellence Senior Analyst - Bogotá (Italian Speaker)
Core
Founding member of a new Customer Experience (CX) operation in a new international market, delivering support and shaping processes from scratch.
Role type
Senior Customer Excellence Analyst (Internationalization)
Builds
CX operations, support processes, and customer experience standards for a new market.
Domain
Fintech / Financial Services
Required skills
Bilingual Spanish and Italian, Customer support operations, Data analysis, Stakeholder management, Process documentation, Multitasking
Preferred skills
Knowledge base management, Training coordination, CX platform experience
Responsibilities
Deliver first and second level customer support across chat, email, back-office, and phone channels; Manage the CX knowledge base and training processes; Monitor CX metrics and design action plans to improve performance; Coordinate local initiatives with cross-functional teams; Ensure customer excellence processes are documented and up to date. (via careerplan.io/jobs/b811ef95-9e8e-4c67-bbac-26e97721e8d6-customer-excellence-senior-analyst-bogota-italian-speaker-at-nubank)
Seniority
Senior, hands-on IC