Learning & Organisational Development Specialist
Core
Design and implement learning and organisational development solutions to support employee growth, performance, and business capability across contact centre and broader business units.
Role type
Learning & Organisational Development Specialist
Builds
Performance and development planning frameworks, capability models, engagement insights, leadership programs, and onboarding experiences.
Domain
Human Resources / Organisational Development / Contact Centre
Deliverable
product features
Required skills
Learning and organisational development strategy, performance management, capability framework design, engagement survey analysis, leadership development program design, stakeholder influence, diversity and inclusion initiatives, onboarding design.
Preferred skills
Experience with third-party vendor management for leadership programs, digital and AI capability development.
Technologies
Engagement survey tools, learning management systems, performance management software.