Head of AI Customer Experience
Core
Define and deliver AI-powered customer experiences for a global financial institution, shaping the future of customer engagement and simplifying financial decisions.
Role type
Senior product leader (AI Customer Experience)
Builds
AI-driven customer journeys, personalization engines, and intelligent interaction capabilities
Domain
Financial services / Retail banking
Deliverable
product features
Required skills
AI strategy, product roadmap definition, cross-functional leadership, stakeholder influence, customer journey design, regulatory compliance navigation, team building
Preferred skills
Change management, digital transformation, strategic thinking
Technologies
Conversational AI, agentic capabilities, personalization engines
Responsibilities
Lead multi-year strategy and roadmap for AI customer experiences; translate customer needs and AI tech into products; define personalization and conversational AI capabilities; partner with business and tech leaders to drive execution; build and lead a high-performing product team; serve as a thought leader to senior executives
Seniority
Senior, hands-on IC with leadership responsibilities