Engineering Manager, AI Applications
Core
Lead a newly formed team to scale Plaid's AI applications, focusing on integrating financial data into conversational AI, agentic commerce, and customer support systems.
Role type
Engineering Manager, AI Applications
Builds
AI-powered customer support agents, conversational financial interfaces, agentic commerce trust layers, and integration patterns for AI providers.
Domain
FinTech, Generative AI, Agentic Systems
Deliverable
production ML models | product features
Required skills
Engineering management, LLM product development, prompt engineering, fine-tuning, RAG, vector databases, agent orchestration, evaluation frameworks, user research, team building
Preferred skills
Training/serving ML models in production, privacy/PII compliance, RLHF, long-term memory architecture
Technologies
LLMs, vector databases, embedding models, SSE, MCP Servers
Responsibilities
Lead and develop a team of 4 engineers (junior to staff), define long-term strategy for AI integration, architect trust layers for agentic commerce, scale AI-powered customer support agents, redefine consumer link experience for conversational interfaces.
Seniority
Senior, hands-on IC transitioning to management
