Loyalty & Customer Support Officer
Core
Administrative support hub for BMW and MINI loyalty programs, managing member inquiries, benefits booking, invoicing, and office operations.
Role type
Administrative Customer Support Officer
Builds
Loyalty program operations for BMW and MINI Belux
Domain
Automotive / Luxury Hospitality
Deliverable
dashboards & analysis
Required skills
Administrative management, Customer support, Invoicing and payments processing, Multitasking, Detail-oriented work, Office operations
Preferred skills
Copywriting support, Content management system input, Budget management, Event and communications sector experience, Automotive industry affinity
Technologies
Specialized customer information software, Content management system
Responsibilities
Assist members with administrative inquiries including detail updates and benefit bookings, Monitor mailboxes and phone lines for Dutch and French inquiries, Process daily invoicing and follow up on payments, Manage office operations including mail handling and visitor reception, Support budget management and content input for loyalty benefits
