Молодший адміністратор відділу сервісу
Core
Junior Service Department Administrator handling warranty claims, technical campaigns, and customer communication for BMW Group in Ukraine.
Role type
Junior administrative specialist (automotive service)
Builds
Warranty claim processing, technical campaign coordination, customer communication
Domain
Automotive / Premium car brands (BMW, MINI, INEOS, Rolls-Royce, Aston Martin)
Deliverable
dashboards & analysis
Required skills
Technical or economic education, Basic automotive knowledge, English (Intermediate), Data entry, Report preparation, Client communication
Preferred skills
None stated
Technologies
BMW systems, CRM databases
Responsibilities
Process and follow up on warranty claims in BMW systems, Verify documentation against warranty policy, Maintain records of technical campaigns and coordinate with clients, Prepare and send customer communications (letters, SMS, email), Update contact data in client database, Maintain registers of technical specifications and control campaign execution, Participate in resolving parts or data discrepancies, Prepare reports and analytics on technical campaign status, Interact with importer and other company departments, Adhere to internal BMW procedures and standards
