Austin Office Head
Core
Senior site and functional leader responsible for building, scaling, and running a high-performing hub supporting Marsh Risk US business, including Service Delivery Practice, Insurance Operations, Technology, and business transformation.
Role type
Senior IC site general manager (office head)
Builds
A seamless, follow-the-sun service model and shared learning across global capability centers
Domain
Insurance risk services and global capability center operations
Required skills
Executive people leadership, site general management, P&L ownership, real estate management, global capability center coordination, cross-functional collaboration, budget management, workforce planning, stakeholder management, continuous improvement, quality assurance, project management
Preferred skills
Scaling a capability center or shared services site, Lean/Six Sigma/Agile methodologies, experience with teams in India and Latin America
Technologies
None stated
Responsibilities
Lead strategy and day-to-day performance of service delivery, insurance operations, technology, QA, continuous improvement, training, and project management; Partner with GCC leaders in India, Colombia, Warsaw, and KL to deliver a unified global service model; Own the annual site operating budget, including headcount, real estate, technology, vendor spend, and operating costs; Set the cultural tone and build an inclusive workplace; Represent the Austin center to executive leaders and cross-functional stakeholders
Seniority
Senior, hands-on IC with executive leadership scope
