Group Vice President, Global High Net Worth Operating Office
Core
Owns the operating engine for FWD's High Net Worth strategy, managing the end-to-end value chain from distribution to case management and policy administration across multiple global hubs.
Role type
Senior IC Group Vice President (Operations & Transformation)
Builds
A centralized, scalable global HNW operating platform with common workflows, governance, and service standards across Hong Kong, Singapore, Bermuda, and Dubai.
Domain
Life and health insurance, High Net Worth (HNW) segment, multi-jurisdictional operations
Required skills
HNW value chain expertise, multi-hub operating model design, underwriting of complex/jumbo cases, policy administration, regulatory compliance, technology platform delivery, automation, stakeholder management, team leadership
Preferred skills
Experience in private banking or wealth management, transformation leadership, cross-cultural team building
Technologies
Single HNW technology platform, automation tools, straight-through processing systems
Responsibilities
Design and improve the target operating model across all HNW hubs; oversee underwriting and case management functions; ensure accurate policy issuance and client servicing; embed compliance and controls; drive technology platform adoption and data quality; build and lead a multi-hub operating team.
Seniority
Executive, strategic leadership & execution