Director, Risk Operations
Core
Define and drive strategy for Risk Operations teams handling inbound customer contacts and internal workflows to protect players and the company from fraud and regulatory risks.
Role type
Senior leadership (Director) of Risk Operations
Builds
Contact center operations, risk mitigation processes, and compliance frameworks
Domain
Gaming / Gambling / iGaming
Required skills
Contact center leadership, Risk Operations strategy, AML/KYC/SOF expertise, Fraud detection, Regulatory compliance, Stakeholder management, Data-driven decision making, Process optimization
Preferred skills
Gaming industry experience, Managing blended direct/outsourced teams, Marketing incentive risk knowledge
Technologies
Contact center systems, Risk management tools, Reporting dashboards
Responsibilities
Craft and execute plans for continuous contact center operations, Manage hundreds of agents across US and international locations, Define holistic Risk Operations strategy and protocols, Partner with stakeholders to formulate strategic plans, Define and manage KPIs for operational excellence, Ensure compliance with regulatory requirements and internal reporting, Build reporting and conduct data analyses, Manage KYC processes and payment operations (deposits, chargebacks, disputes), Guide teams in intercepting fraudulent activity, Provide Responsible Gaming reviews
Seniority
Director, strategic leadership with hands-on team management
