SysOps Application Support, VP
Core
Senior Application Support lead ensuring stability, availability, and performance of critical Transaction Banking, Payments, and Capital Markets platforms.
Role type
Senior IC application support specialist (VP level)
Builds
Mission-critical payment systems and banking applications
Domain
Financial services (Transaction Banking, Payments, Capital Markets)
Required skills
Incident management, root cause analysis, system monitoring, vendor coordination, performance optimization, regulatory compliance, mentoring, complex troubleshooting, multi-priority management
Preferred skills
Business Analyst experience, leading production support efforts, managing critical incident response processes
Technologies
Splunk, Dynatrace, IR360, SQL, Oracle, DB2, Microsoft SQL Server, Java, Spring Boot, Kafka, REST APIs, microservices, OpenShift, ROSA, AWS Cloud, Linux, Windows, Shell Scripting, Python, PowerShell, AutoSys, ServiceNow, Jira, Confluence, SharePoint
Responsibilities
Provide first and second-line support for customer-facing and processing systems; Investigate, resolve, and document incidents related to payment systems; Proactively identify and mitigate potential issues; Work closely with cross-functional teams to implement solutions; Liaise with third-party payment providers and vendors; Analyze and report on payment system performance; Maintain detailed technical documentation; Ensure payment processes meet regulatory requirements; Lead outage calls with business partners and senior management; Determine root cause and drive remediation tasks
Seniority
Senior, hands-on IC with leadership responsibilities