Senior Customer Success Manager
Core
Build and maintain strategic relationships with Enterprise clients for Q2's Digital Banking software products and platform, acting as a trusted advisor to drive adoption, value realization, and account growth.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Digital Banking software products and platform
Domain
Fintech / Digital Banking
Required skills
Strategic account management, Executive relationship building, Account planning, Growth and expansion strategy, Risk management, Client advocacy
Preferred skills
Banking software experience, C-level navigation, Contract renewal leadership
Technologies
Q2 Digital Banking platform
Responsibilities
Develop deep understanding of client business and strategic priorities to guide account strategy; Build and own strategic account plans and client roadmaps; Maintain regular strategic engagement through business reviews and executive conversations; Lead expansion opportunities and contract renewals; Monitor relationship health and proactively identify risks; Serve as client advocate across internal teams; Partner with Customer Experience Managers to align priorities with adoption and value realization; Engage during new client implementations to support successful transition; Represent Q2 at client meetings and industry events.
Seniority
Senior, hands-on IC