Head of Client Experience APAC
Core
Lead and evolve the APAC Client Experience team to deliver consistent, high-quality client experience and servicing for institutional and wholesale clients.
Role type
Senior leadership IC (Head of Client Experience)
Builds
Scalable client servicing models and client experience strategies
Domain
Asset Management / Financial Services
Deliverable
client delivery
Required skills
APAC market expertise, institutional and wholesale client management, strategic leadership, team transformation, stakeholder management, regulatory knowledge, data-led insights
Preferred skills
Investment strategy understanding, change programme leadership
Technologies
None stated
Responsibilities
Define and deliver APAC Client Experience strategy, lead and develop the APAC Client Experience team, manage a small book of institutional and wholesale clients, oversee governance and risk frameworks, drive continuous improvement in client servicing
Seniority
Senior, strategic leadership with operational oversight
