Technical Delivery Manger
Core
Manages the Platform Enablement & Customer Solutions pod, leading delivery of technical enablement, customer demonstrations, training, and post-provisioning support for a federal cloud-based data and analytics platform.
Role type
Senior Delivery Manager (Customer Solutions & Enablement)
Builds
Customer adoption, training programs, and technical enablement for enterprise data and AI/ML platforms
Domain
Federal government / Cloud data & analytics / Customer success
Required skills
Technical delivery management, customer enablement, training program delivery, workload coordination, cross-team escalation, stakeholder partnership, documentation, adoption metrics analysis
Preferred skills
Leading technical enablement teams, cloud platform support (Databricks, Azure, Power BI), developing training materials, resource planning, CRM/service management platforms, identifying adoption barriers
Technologies
Databricks, Azure Data Factory, Power BI, Azure Machine Learning, Delta Lake, Unity Catalog, Salesforce, Microsoft Dynamics, ServiceNow, Jira Service Management
Responsibilities
Manage the Platform Enablement & Customer Solutions pod; Lead delivery of Summit-specific training and white-glove technical enablement; Coordinate workload and delivery commitments across technical writers and engineers; Partner with product and engineering teams to remove adoption barriers; Document work products, decisions, risks, and delivery evidence
Seniority
Senior, hands-on IC with team leadership
