Director, Customer Enablement
Core
Build the Customer Enablement function from the ground up to own customer onboarding, education, and knowledge management for an AI infrastructure platform.
Role type
Director, Customer Enablement
Builds
Scalable customer education programs, internal CX training, documentation standards, and a centralized knowledge hub.
Domain
AI Infrastructure / Cloud Computing / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Enablement leadership, Customer Success Enablement, Technical Enablement, Learning & Development, Customer Education, Enterprise onboarding strategy, Internal enablement program design, Cloud infrastructure knowledge, Kubernetes, AI infrastructure, GPU computing, Program management, Executive communication, Cross-functional leadership
Preferred skills
LMS implementation, Customer certification program development, Technical documentation platforms (Confluence, Notion, GitBook, ReadMe), Global enablement scaling
Technologies
Kubernetes, AI infrastructure, GPU computing, LMS, Confluence, Notion, GitBook, ReadMe
Responsibilities
Own customer onboarding strategy from contract to production readiness; Build scalable customer education programs (training, webinars, learning paths); Lead internal CX enablement for all customer-facing teams; Define and track enablement metrics; Build and lead the Customer Enablement organization.
Seniority
Director, hands-on IC building a function from scratch
