Resolution Analyst
Hybrid
Core
Handle benefit, cancellation, and enrollment related escalations and customer inquiries via phone for the U.S. lending industry.
Role type
Customer service resolution analyst
Builds
Debt cancellation programs for consumer indebtedness
Domain
Insurance and risk management
Deliverable
client delivery
Required skills
Active listening, problem-solving, documentation, multi-tasking, Microsoft Office proficiency
Preferred skills
Bilingual, industry-specific experience in debt cancellation/benefits
Responsibilities
Answer incoming and make outbound customer service calls, process escalated transactions, review documentation for escalations, manage daily inventory to meet service levels, document customer inquiries and actions taken
Seniority
Entry-level, individual contributor