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Core
Inbound sales specialist handling phone, SMS, and chat leads for an on-demand logistics and home services platform, guiding prospects from inquiry to booked service.
Role type
Inbound Sales Specialist (B2C)
Builds
Booked service appointments and confirmed revenue for a home services and logistics platform
Domain
Home services, moving, and on-demand logistics
Required skills
High-velocity inbound sales, consultative communication, conversion rate optimization, average order value (AOV) growth, real-time quote calculation, CRM navigation, fast typing (50+ WPM), objection handling, SMS cadence management
Preferred skills
Experience with Aircall, Zendesk, or modern dispatch/booking CRMs, familiarity with two-way SMS sales cadences, knowledge of home services or moving industry terminology
Responsibilities
Field incoming calls, SMS inquiries, and quote requests; conduct customer discovery to scope projects and pitch add-ons; present upfront pricing and resolve pricing stalls; execute active SMS follow-up cadences; calculate complex tiered service estimates in real time
Seniority
Entry-level to Mid-level (1–2+ years experience required)