Customer Support Specialist, №24793, Shafa
Core
Helping buyers and sellers on the Shafa marketplace resolve order and platform issues via written communication.
Role type
Customer Support Specialist
Builds
Customer experience and trust for the Shafa marketplace platform
Domain
E-commerce / Marketplace
Deliverable
client delivery
Required skills
Written Ukrainian, conflict resolution, fraud detection, moderation, multi-tasking, attention to detail
Responsibilities
Process written customer and seller inquiries via ConnectiveOne and email; Resolve disputes between buyers and sellers; Review user complaints and verify fraud cases; Moderate user reviews; Coordinate with colleagues via Slack and Telegram
