Technical Assistance Associate - German or French speaking
Hybrid
Core
Provide technical and functional support to clients for Interactive Brokers' trading platforms via phone, chat, and tickets, acting as a liaison to resolve bugs and issues.
Role type
Client Technical Support Associate
Builds
Interactive Brokers' desktop (Windows, macOS, Linux), mobile (Android, iOS), and web-based trading platforms
Domain
Financial services / Online brokerage
Deliverable
client delivery
Required skills
Troubleshooting technical and software issues, Support ticketing systems, Windows/Mac software support, Connectivity support, Problem management, Analytical problem-solving
Preferred skills
Experience with financial products and services, Additional European language skills
Technologies
Windows, macOS, Linux, Android, iOS, Web-based platforms
