Dispute Resolution Manager
Core
Manage user alerts, disputes, and chargebacks; negotiate with clients to reduce chargebacks/refunds; prepare evidence for payment system disputes; analyze chargeback causes to implement preventive solutions.
Role type
Dispute Resolution Manager
Builds
Payment transaction dispute resolution processes and client communication workflows
Domain
Fintech / Payment Processing
Required skills
Dispute resolution experience, knowledge of banking systems and payment processes (Visa/Mastercard, PSPs), understanding of alerts/disputes/chargebacks/arbitration/RDR flow, Upper-Intermediate English
Preferred skills
Risk/Anti-fraud/Payment processing experience, KYC process knowledge
Technologies
Visa, Mastercard, PSPs
Responsibilities
Process user alerts, disputes, and chargebacks; Negotiate with clients to minimize chargebacks and refunds; Gather and prepare evidence for chargeback appeals; Analyze chargeback causes and develop preventive measures; Handle client inquiries regarding transactions, payments, and refunds; Collaborate with Finance, Support, and Retention teams; Generate regular reports on chargeback/refund metrics