Associate, Digital Transformation (Chatbot) Specialist, Group Ops Capability Centre (GOCC), Group Operations
Core
Driving the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 and building Guided Conversations (GCs) for key markets like Singapore and Taiwan.
Role type
Associate, Digital Transformation (Chatbot) Specialist
Builds
GenAI Chatbot and Voicebot solutions, Guided Conversations (GCs), and foundational items for Digibot 2.0
Domain
Banking operations and Generative AI
Deliverable
production ML models
Required skills
Generative AI (GenAI) implementation, Large Language Models (LLMs), Guided Conversations (GCs), Change Management, Data monitoring and evaluation
Preferred skills
Artificial Intelligence and Machine Learning concepts, E2E delivery of AI projects
Technologies
Digibot 2.0, Joybot, GenAI frameworks
Responsibilities
Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions; Collaborating with development teams to implement GenAI and GC enhancements; Gathering data to monitor and evaluate the performance of GenAI applications; Upkeeping documentation and user guides for GenAI solutions; Collaborating with business stakeholders on activation roadmap and marketing for GenAI solutions