Senior ITSM Product Owner / Program Lead
Core
Drive an enterprise-wide IT Service Management (ITSM) transformation, aligning stakeholders and delivering a strategic roadmap.
Role type
Senior Product Owner / Program Lead
Builds
Enterprise ITSM processes and ServiceNow capabilities
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
product features
Required skills
ITSM frameworks (ITIL), ServiceNow, program management, stakeholder management, change management, data-driven decision making, executive communication
Preferred skills
Hands-on familiarity with ServiceNow, experience with proprietary AI agents
Technologies
ServiceNow
Responsibilities
Own and drive the enterprise ITSM transformation roadmap; Lead program execution across cross-functional teams; Engage executive stakeholders and facilitate decision-making; Proactively identify risks and resolve roadblocks; Drive organizational change and adoption of new ITSM processes; Leverage data and metrics to guide decisions and measure success.
Seniority
Senior, hands-on IC with program leadership