Contact Center Operator (ID 456)
Core
Voice and chat support operator for a Ukrainian health-tech platform serving 9M+ users and 40,000+ medical workers.
Role type
entry-level contact center operator (inbound)
Builds
user support for a mobile health application
Domain
healthcare technology
Deliverable
client delivery
Required skills
fluent Ukrainian (spoken and written), PC proficiency, empathy, stress management
Preferred skills
prior customer support or call center experience
Responsibilities
answering inbound calls and written inquiries (email/chat) about product functionality, logging details in internal systems, consulting on basic technical issues, escalating complex cases to the technical team