Tech Support&Monitoring Specialist № 24788, RozetkaPay
Core
Ensure stability, reliability, and security of payment services for millions of users and thousands of businesses by monitoring systems in real-time and resolving technical incidents.
Role type
L3 Technical Support & Monitoring Specialist
Builds
Payment service ecosystem stability and conversion rates
Domain
Fintech / Payments
Required skills
Real-time system monitoring, incident analysis and localization, log analysis (OpenSearch/Kibana), SQL queries, REST API analysis, metric interpretation, hypothesis building, bug reporting
Preferred skills
Fintech/banking experience, dashboard visualization in OpenSearch/Kibana, B2B client support experience
Technologies
OpenSearch, Kibana, Grafana, SQL, Metabase, Google Cloud Logs Explorer, Postman, Swagger, OpenAPI, ClickUp
Responsibilities
Monitor system status in real-time and respond to anomalies/alerts, analyze production incidents and logs to find root causes, reproduce incident scenarios and assess impact, escalate errors to engineering teams, collaborate with product teams to report bugs and initiate improvement tasks, monitor conversion rates and propose technical solutions
Seniority
Mid-level, hands-on IC
