Senior Technical Support Engineer
Core
Ensure stability, performance, and smooth operation of business-critical systems across front and back-office functions through root cause analysis, issue resolution, and process optimization.
Role type
Senior Technical Support Engineer (Infrastructure & Endpoint)
Builds
Stable IT operations for front and back-office functions
Domain
Financial Services / IT Infrastructure
Required skills
Root cause analysis, Windows/macOS device support, MDM management (SCCM, Jamf, Intune), network troubleshooting, hardware/software escalation resolution, process automation, technical mentorship
Preferred skills
Financial services experience, advanced network fundamentals (VPN, connectivity)
Technologies
Windows, macOS, VDI, SCCM, Jamf, Intune
Responsibilities
Provide advanced troubleshooting for Windows, macOS, VDI, and mobile devices; Act as key escalation point between Tech Support and 3rd line engineering teams; Diagnose and resolve complex network and connectivity issues; Develop and implement processes, workflows, and automations; Provide technical leadership and mentorship to team members; Participate in on-call support coverage
Seniority
Senior, hands-on IC with mentorship responsibilities
