Head of Direct Channels
Core
Lead overall Sales & Services operations for Direct Channels including Contact Centre, Telemarketing, Wealth Management, Bancassurance, and Cross Border services.
Role type
Senior leadership, direct channels operations head
Builds
Sales and service delivery across multiple distribution channels
Domain
Financial services, retail banking, insurance
Required skills
Direct channels operations management, sales strategy, team leadership, budgeting, regulatory compliance, recruitment, business planning
Preferred skills
Insurance licenses (IIQE 1,2,3), Investment licenses (Papers 1,7,8), ECF on Retail Wealth Management
Technologies
N/A
Responsibilities
Oversee Direct Channels business and operations, develop departmental resource strategies, create business plans and budgets, ensure compliance with legal and regulatory bodies, manage career development for the team
Seniority
Senior, strategic leadership