Deputy/Assistant Teleservices Manager - (Contact Centre, General Banking Services)
Core
Manage customer enquiries and requests for wealth management, SME, and personal banking products across multiple channels including telephone, email, video-call, and online text.
Role type
senior IC customer service manager (banking)
Builds
customer service interactions and cross-selling opportunities for banking products
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
customer service, cross-selling, complaint handling, product knowledge, team leadership, policy implementation
Preferred skills
IIQE qualification, HKSI qualification, 2+ years banking experience
Technologies
MS Office, Chinese input systems
Responsibilities
Handle customer enquiries via telephone, email, video-call, and online text; deliver quality service through inbound and outbound calls; cross-sell banking products; address customer feedback and complaints; assist in implementing unit development guidelines and policies.
Seniority
Senior, hands-on IC