Customer Support Manager (Live Chat & Email)
Core
Manage player inquiries via live chat and email for an iGaming product, resolving account, deposit, withdrawal, and technical issues with full ownership.
Role type
Customer Support Manager (Live Chat & Email)
Builds
Player support resolution and satisfaction for an iGaming platform targeting Tier-1 markets.
Domain
iGaming / Online Gambling
Required skills
Live chat management, Email support, Multi-tasking, Problem-solving, Conflict resolution, CRM/HelpDesk proficiency, English B2+ written communication
Preferred skills
iGaming industry experience, French language skills, Night shift experience, Experience with LiveChat systems
Responsibilities
Handle incoming player requests via Live Chat and Email, Assist players with account-related questions and technical issues, Take full ownership of player cases until resolution, Handle complaints and objections professionally, Investigate issues and coordinate with internal teams, Maintain high standards of communication quality and response times