IT Support Engineer
Core
First and second-level IT support engineer analyzing technical issues and resolving incidents for managed service customers.
Role type
IC IT support engineer (1st/2nd level)
Builds
IT service management tools, client environments, and infrastructure support
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows Client environments, Office applications, Windows Server, Active Directory, Group Policy, TCP/IP, DNS, DHCP, Routing, IT Service Management tools, Hardware/Software/Asset management
Preferred skills
Network analysis (VLAN, VPN, Firewall), Rollouts, Migrations
Responsibilities
Resolve IT incidents and service requests, analyze and fix complex technical issues, manage client environments and assets, support server and infrastructure, assist with network analysis, participate in rollouts and migrations, perform on-site support
Seniority
Mid-level, hands-on IC