Customer Support Manager
Core
Manage customer support operations for mobile apps, handling inquiries, billing disputes, and bug investigations while improving AI-powered support solutions.
Role type
Customer Support Manager (entry-level friendly)
Builds
High-quality support experience for mobile app users
Domain
Mobile applications, fintech (payments/billing)
Deliverable
client delivery
Required skills
written communication, problem-solving, adaptability, computer literacy, attention to detail
Preferred skills
CRM/ticketing systems, payment platforms (Stripe/PayPal), social media management, data analysis, multilingualism
Technologies
Stripe, PayPal, AI-powered support tools
Responsibilities
Provide customer support via communication channels, investigate and document bugs, assist with billing inquiries and chargeback investigations, monitor social media feedback, maintain Tone of Voice, collaborate on process improvements, contribute to AI support refinement