Specialist Customer Service International (m/w/d)
Core
Managing international B2B customer relationships and the entire order lifecycle from capture to delivery and claims. (via careerplan.io/jobs/2820492-specialist-customer-service-international-mwd-at-burklin-gmbh-co-kg)
Role type
Specialist Customer Service (B2B)
Builds
Order fulfillment and customer support for international business clients
Domain
B2B E-commerce / Industrial Supply
Deliverable
client delivery
Required skills
B2B customer service, claims management, order processing, proactive communication, data management, process improvement
Preferred skills
ERP/CRM systems, MS Office, foreign languages
Responsibilities
Support international business clients throughout the customer journey, manage the complete order process including deliveries and returns, coordinate claims and cancellations with internal teams, proactively inform customers about order changes or delays, maintain customer and transaction data, contribute to service process development
