Фахівець з обслуговування звернень клієнтів
Core
Customer Support Specialist providing phone, chat, and email support for a Ukrainian marketplace, assisting customers with orders, payments, delivery, returns, and product inquiries.
Role type
Customer Support Specialist
Builds
Customer support interactions (phone, chat, email) for a marketplace platform
Domain
E-commerce / Marketplace
Deliverable
client delivery
Required skills
Fluent Ukrainian (written and spoken), fast typing speed, attention to detail, emotional stability, PC proficiency (multi-window), task focus
Preferred skills
Prior customer support experience, super-fast typing speed
Technologies
Internal knowledge base, chat systems, email systems, phone systems
Responsibilities
Communicate with customers via incoming chats and emails, write outgoing chats for clarification or assistance, consult customers on orders, payments, delivery, returns, and products, find answers in internal knowledge base, escalate complex cases
Seniority
Individual Contributor
