Payment Officer
Hybrid
Core
Monitor deposits and withdrawals, investigate payment issues, and ensure smooth payment operations for users.
Role type
Payment Operations Officer
Builds
Stable payment processes and incident resolution
Domain
FinTech / Payments
Required skills
Payment systems knowledge, transaction flow understanding, ticketing systems (Jira/Service Desk), Excel/Google Sheets, English (B1+), attention to detail
Preferred skills
iGaming experience, PSP direct experience, Chargeback/KYC/AML knowledge, cryptocurrency payments
Responsibilities
Process deposit and withdrawal requests, investigate missing deposits, monitor transaction statuses, analyze failed/delayed payments, communicate with PSPs and internal teams, handle incidents via Jira/Slack, verify fund credits/debits, prepare operational reports, participate in process automation