Operations Lead
Core
Own a core operational domain (customer, payment, or financial crime) at an early-stage fintech, building processes, metrics, tooling, and automations to increase volume without growing headcount.
Role type
Senior Operations Lead (Fintech)
Builds
Operational processes, automations, automated agents, and tools for handling high-volume transactions and cases.
Domain
Financial Technology (Fintech), Payments, Financial Crime
Deliverable
production ML models
Required skills
Process design, SOP creation, KPI definition, workflow automation, agent-based operating models, AI/LLM system integration, operational metrics analysis, case handling, transaction processing, compliance/risk knowledge.
Preferred skills
Experience in banking, crypto, clearing, or settlement.
Technologies
LLM-enabled systems, automated agents, operational tooling.
Responsibilities
Handle operational cases to identify workflow breaks, design and launch automations, develop automated agents for routine work, create escalation paths and SOPs, improve operational capacity and quality while keeping headcount flat.
Seniority
Senior, hands-on IC
