Sachbearbeiter Beschwerdemanagement (m/w/d) - Elternzeitvertretung
Core
Coordinate and monitor the processing of complaint cases for market partners and customers; handle clarification cases via phone and written communication.
Role type
Complaint Management Specialist
Builds
Status updates and reports on open and resolved complaint cases
Domain
Customer Service / Business Administration
Deliverable
dashboards & analysis (via careerplan.io/jobs/2460169-sachbearbeiter-beschwerdemanagement-mwd-elternzeitvertretung-at-inexogy-smart-metering-gmb)
Required skills
Analytical thinking, structured work, decision-making, MS Office (Word, Excel, Outlook), German (fluent)
Preferred skills
Team-oriented approach