End User Support Engineer
Core
Provide end-to-end technical support and administration for internal software, hardware, and connectivity solutions across a firm-wide ecosystem.
Role type
Senior IC End User Support Engineer
Builds
Seamless technology experience for traders, engineers, and senior leadership
Domain
Enterprise IT support and trading infrastructure
Required skills
Windows, macOS, Linux, iOS, Android troubleshooting; MDM and BYOD management; Active Directory, DNS, DHCP, Exchange, TCP/IP, VPN; enterprise messaging and video conferencing tools; incident management and escalation workflows
Preferred skills
Experience in fast-paced enterprise environments; ability to interact with senior leadership
Technologies
Windows, macOS, Linux, iOS, Android, Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, VPN, WebEx, MS Teams, Zoom
Responsibilities
Identify, diagnose, and resolve complex technical problems across hardware, OS, and trading environments; deliver white-glove support to traders and senior leadership; manage critical firm-wide technical incidents; collaborate with vendors and infrastructure groups to improve technology
Seniority
Senior, hands-on IC
