Technical Customer Success Manager (m/w/d) - Manufacturing
Core
Central point of contact for manufacturing customers, guiding them from onboarding to successful product adoption and usage.
Role type
Technical Customer Success Manager
Builds
Cloud-based AI platform for industrial component procurement
Domain
Manufacturing / Industrial Procurement / AI
Deliverable
production ML models
Required skills
Cost-Engineering tools, Component costing, Sourcing processes, PLM systems, SAP-MM (Procurement)
Preferred skills
SAP-MM module expertise
Responsibilities
Manage customer onboarding and implementation, Align goals and KPIs with customers, Translate customer requirements into technical use cases, Act as liaison between customers and internal teams, Identify opportunities and risks to drive customer satisfaction