Technical Customer Support Agent (m/w/d)
Core
Central technical contact for customers and partners regarding Advancis software solutions for security and building automation, analyzing complex requirements and troubleshooting issues.
Role type
Technical Customer Support Agent
Builds
Support solutions for the WinGuard platform and related software
Domain
Security and building automation software
Deliverable
client delivery
Required skills
Microsoft systems, network technology, databases, protocol analysis, scripting, virtualization, IT security mechanisms, remote troubleshooting tools
Preferred skills
Experience with technical customer support, analytical thinking, structured problem-solving
Technologies
WinGuard, TeamViewer, Microsoft systems, databases
Responsibilities
Analyze and resolve complex technical problems with partners and integrators, prioritize and process support tickets, troubleshoot system/network/integration issues remotely, analyze logs and system configurations, document solutions and best practices
Seniority
Individual Contributor, entry to mid-level