Customer Support Manager
Remote
Core
Manage customer support via chat for a B2C iGaming platform, handling technical, payment, and product inquiries while improving service processes.
Role type
Customer Support Manager
Builds
B2C iGaming products
Domain
iGaming / B2C
Required skills
Customer support management, CRM usage (FreshWorks), problem-solving, cross-functional escalation, process improvement
Preferred skills
iGaming industry experience, Tier 1 market customer experience (Canada, Australia, Germany, Austria)
Technologies
FreshWorks
Responsibilities
Handle customer inquiries via chat, analyze and resolve technical/payment/product issues, escalate complex cases, provide feedback to improve customer experience
Seniority
Mid-level, hands-on IC