IT-Support Minijob
Core
1st Level IT support handling hardware and software issues via phone, email, and in-person, including ticket management and basic infrastructure setup.
Role type
junior IT support technician
Builds
IT support services for internal users
Domain
IT support / general office infrastructure
Required skills
hardware troubleshooting, software troubleshooting, ticket management, Windows/Mac environment knowledge, Office applications, basic network cabling, documentation
Preferred skills
prior ticket system experience, IT studies or equivalent training, structured work style (via careerplan.io/jobs/2448602-it-support-minijob-at-fxxl-walcher-gmbh)
Technologies
Windows, Mac, Office applications, ticketing systems
Responsibilities
receive and resolve 1st level support tickets for hardware and software, manage and categorize support requests, set up new workstations and organize cabling, document solutions and create user guides
Seniority
Junior, entry-level