Help Desk IT Support Specialist
Core
Provide first-level technical support to internal users for hardware, software, and network issues.
Role type
Help Desk / IT Support Specialist
Builds
Internal IT operations and user productivity
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, network troubleshooting, ticketing system management, user account setup, access management, documentation, problem-solving
Preferred skills
Active Directory knowledge, experience with Jira/ServiceNow/Zendesk, IT certifications
Technologies
Windows OS, macOS, Microsoft 365, Office applications
Responsibilities
Respond to support requests via ticketing system, email, chat, or phone; Troubleshoot and resolve common IT issues; Escalate complex issues; Document issues and resolutions; Assist with user account setup and access management
Seniority
Mid-level, hands-on IC