Customer Support & Experience (m/w/d)
Core
Lead and optimize omnichannel customer support operations, implement AI-driven automation workflows, and manage CRM to enhance customer experience for an e-commerce fitness brand.
Role type
Senior Customer Support & Experience Lead
Builds
Automated support workflows, optimized CRM systems, and customer insights for marketing
Domain
E-commerce / Fitness
Deliverable
production ML models
Required skills
Omnichannel support management, AI/automation implementation, CRM optimization, process optimization, cross-functional collaboration, strategic planning
Preferred skills
Experience leading support teams, e-commerce background, technical affinity
Technologies
AI tools, CRM systems, automation platforms
Responsibilities
Manage and respond to customer inquiries across email, chat, and social media; introduce and optimize automated support workflows; maintain and optimize CRM for customer satisfaction; collaborate with marketing on customer insights and lead management
Seniority
Senior, hands-on IC
