Application Support Specialist (Clearance Required)
Core
Provides advanced technical and operational support for mission-critical SWFT and FTS applications, focusing on incident response, defect triage, and system reliability.
Role type
Tier 3 Application Support Specialist
Builds
Sustains availability and performance of mission-critical financial systems (SWFT/FTS)
Domain
Financial Technology / Mission-Critical Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Active Top Secret clearance with SCI eligibility, incident response, root-cause analysis, defect triage, system health monitoring, ServiceNow ticketing, cross-functional collaboration, operational readiness support, continuous improvement analysis
Preferred skills
Incident management and defect triage experience, ServiceNow proficiency, monitoring and logging tools familiarity, complex issue troubleshooting, SWFT/FTS system support, Tier 3/escalation experience, ITIL process knowledge, high-availability system support
Technologies
ServiceNow, monitoring tools, logging tools
Responsibilities
Lead incident response and root-cause analysis, perform defect triage and coordinate with engineering, monitor system health and performance, document incidents in ServiceNow, support operational handoffs and escalations, assist with maintenance events and system updates, identify trends and process enhancements
Seniority
Mid-level, hands-on IC