Customer Success Manager (m/w/d)
Core
Operative Customer Success role handling direct customer contact, ticket management, escalations, and payment collection for a sustainable energy startup.
Role type
Senior Customer Success Manager (Operations)
Builds
Customer retention, payment recovery, and service delivery for residential/commercial energy solutions
Domain
Renewable Energy / Energy Efficiency (via careerplan.io/jobs/2439978-customer-success-manager-mwd-at-hansetherm-gmbh)
Deliverable
client delivery
Required skills
Negotiation, conflict resolution, proactive communication, ticket management, payment collection, multichannel communication
Preferred skills
Experience in debt collection, complaint management, or sales
Technologies
Salesforce Service Cloud
Responsibilities
Daily proactive customer contact via phone and email, managing and resolving tickets in Salesforce, handling escalations and negotiations, collecting overdue payments, managing online reviews and ratings
Seniority
Mid-Senior, hands-on IC